All orders are processed on the next business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping time is 3-5 business days. We ship to the UK through Royal Mail.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at Jtllifestyle@icloud.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
For details, please refer to our Refund Policy. If you have any further questions, please don't hesitate to contact us at Jtllifestyle@icloud.com.